Return & Exchange Policy for Non-Personalized Items - If you’re not completely satisfied, you may return or exchange non-personalized items within 15 days of receipt. To be eligible for a return, we must receive the returned item(s) within this 15-day window.
Returned items must be unused, in their original condition, and include all original packaging. Once we receive your return, it will be inspected before a refund or exchange is processed.
Please note that we do not accept international returns at this time—all international orders are final sale.
Personalized Returns - Due to the custom nature of personalized items, we are unable to accept returns or exchanges on these products. Each personalized jewelry piece is made uniquely for you!
We are committed to 100% customer satisfaction. If there is an error with your personalized item, please contact our customer service team—we’re here to make it right.
*Kindly note that production begins immediately after your order is placed, so we are unable to make changes to personalized orders once submitted.
Refunds: Items purchased using promo codes or coupon codes are not eligible for refunds. Refunds will only be issued for items that arrive damaged. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@kdstudiojewels.com.
Store-credit: We do not offer Store-credit currently.
Return Process: Please inspect your order upon reception and contact us immediately to initiate the return process.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges: Exchanges will only be accepted for damaged items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
